Raise a support request
Contact Axia Support at support@axiasecurity.io. Please include:
- your organization name and your role;
- what you were trying to do, and what happened instead, including any error message;
- the page or case involved: copy the link from your browser, or give the case ID;
- when it happened (date, time and time zone);
- screenshots if helpful. Don't include passwords, tokens or sensitive content.
Priority
| Priority | Examples |
|---|---|
| Urgent | The platform is unavailable; you suspect a security incident or data exposure |
| High | A key feature or connector isn't working, with no workaround |
| Normal | Questions, configuration help, minor issues |
Say the priority in your request. We acknowledge every request and keep you updated until it's resolved.
Report a security issue
If you suspect a vulnerability, unauthorized access or a data exposure involving Axia, contact us right away at support@axiasecurity.io. Mark the request Urgent – Security.
Don't test or exploit the issue further. Axia handles reports under its incident management process and informs affected customers.
Service changes
We'll tell you about planned maintenance and significant changes in advance, and about service interruptions when they happen.